Shipping & Return Policy

• We offer shipping for all online purchases. Shipping fees will be calculated at checkout based on the delivery address and item size.

• We aim to ship all orders within 3-5 business days of purchase. However, shipping times may vary depending on your location and any potential delays from the shipping carrier.

• Tracking information will be provided once your item has been shipped.

• Please note: We are not responsible for any delays caused by shipping carriers or customs.

At Coco's Boutique Outlet, we take pride in accurately representing every item we sell. Because our inventory includes authenticated luxury merchandise, unique pieces, and limited-availability items, all purchases are subject to the following Return & Exchange Policy.

Final Sale Policy

Unless expressly provided in this policy, all sales are final.

Merchandise that conforms to the original sale and product description is not eligible for return, exchange, store credit, or refund.

Authenticated Luxury Merchandise

All authenticated luxury handbags, wallets, accessories, jewelry, watches, and other designer merchandise are sold on a final sale basis.

This applies to both new and pre-owned luxury merchandise.

Authenticated luxury merchandise is not eligible for return, exchange, store credit, or refund, except as expressly provided under the Defective Merchandise section of this policy.

Defective Merchandise

If you believe an item has an undisclosed material or manufacturing defect, you must notify Coco's Boutique Outlet within thirty (30) calendar days of the original purchase date.

All defect claims are subject to inspection and verification.

Brand-New Merchandise

If a brand-new, non-luxury item is determined to have a verified manufacturing defect that was not disclosed at the time of purchase, Coco's Boutique Outlet will provide store credit only. Refunds to the original form of payment are not offered.

Luxury Merchandise

Luxury merchandise may exhibit characteristics consistent with its age, materials, craftsmanship, or prior ownership. Normal signs of wear, natural leather variations, patina, hardware aging, manufacturer characteristics, or any condition disclosed prior to purchase are not considered defects.

If, following inspection, Coco's Boutique Outlet determines that an authenticated luxury item contains a significant undisclosed material defect that existed at the time of sale, an appropriate resolution will be provided in accordance with this policy and applicable law.

Return Requirements

Any item submitted for inspection must:

• Be reported within thirty (30) calendar days of the original purchase.

• Be returned in the same condition in which it was sold.

• Include all original packaging, dust bags, boxes, authenticity cards, tags, accessories, and accompanying materials, when originally provided.

• Not exhibit additional wear, damage, alterations, cleaning, or misuse after purchase.

Items that do not satisfy these requirements are not eligible for consideration.

Online Orders

Customers are responsible for all return shipping costs unless otherwise authorized by Coco's Boutique Outlet.

We recommend using a trackable and insured shipping service. Coco's Boutique Outlet is not responsible for items lost or damaged during return transit.

Inspection & Resolution

Submission of an item for inspection does not guarantee approval of a claim.

If a claim is approved, Coco's Boutique Outlet will determine the appropriate remedy based on the verified condition of the merchandise and the circumstances of the claim. Available remedies may include repair, replacement, store credit, or refund where required by applicable law or deemed appropriate under this policy.

California Notice

This Return & Exchange Policy applies to all purchases made in-store and online. By completing your purchase, you acknowledge that you have read, understood, and agreed to the terms of this policy.

Except as expressly provided in this policy, all sales are final.

Merchandise that conforms to the original sale, product description, and condition at the time of purchase is not eligible for return, exchange, or refund.

• Luxury Merchandise

• Authenticated luxury merchandise is sold on a Final Sale basis.

• A return request will only be considered if a brand-new luxury item is alleged to have a material manufacturing defect that existed at the time of sale and was not disclosed before purchase. The claimed defect must not result from normal wear, prior ownership (when applicable), misuse, accidental damage, improper storage, alterations, cleaning, or any condition occurring after delivery or purchase.

• All defect claims must be submitted within thirty (30) calendar days of the original purchase date and are subject to inspection and verification by Coco's Boutique Outlet before any resolution is offered.

• Boutique Merchandise

• Regular boutique merchandise that is not classified as luxury merchandise may be eligible for store credit only within thirty (30) calendar days of purchase, provided the item:

• Is unworn, unwashed, and unaltered;

• Has all original tags attached;

• Is accompanied by the original proof of purchase; and

• Is in the same condition in which it was sold.

• Store credit is issued solely in accordance with this policy. Cash refunds, credit card refunds, refunds to the original method of payment, gift card refunds, or cash equivalents are not offered.

• Inspection & Resolution

• Submission of a return request does not guarantee approval.

• If a claim qualifies under this policy, Coco's Boutique Outlet will determine the appropriate resolution after inspection of the merchandise. Any approved remedy may include store credit, repair, replacement, or another resolution consistent with this policy and applicable law.

• Items that do not meet the requirements of this policy are not eligible for return, exchange, store credit, or refund.