top of page

At Coco’s Boutique Outlet, we stand behind the authenticity of every item we sell. All our luxury pieces are sourced from trusted providers, and we pride ourselves on offering only the best quality.
We offer a 30-day Money-Back Guarantee if you can prove that the item you purchased is not authentic.
Conditions for a Refund:

  1. Proof of Inauthenticity: You must provide written proof from a reputable institution that the item is not authentic. This proof must include details of the institution and their findings regarding the item.

  2. Condition of Return: The item must be returned in the same condition it was sent to you, including all packaging, such as the dust bag, box, and any accessories provided.

  3. Shipping Process:

    • Once you contact us with your claim, we will provide a pre-paid shipping label.

    • The item must be shipped back to us (with signature required) within 5 days of your initial contact.

Our Process:

  1. Upon receipt of the returned item and accompanying proof, our in-house experts will thoroughly review the documentation and evaluate the item.

  2. This evaluation process may take 7-10 business days.

  3. If the item is confirmed to be inauthentic:

    • We will issue a full refund immediately.

    • We will also cut all ties with the provider responsible for the inauthentic item.

If the submitted documentation is deemed invalid or incorrect by our experts:

  • You will be provided with an official written response, including a detailed report citing our findings.

  • You will be asked to reimburse the cost of our expert's time and services for disproving the claim.

Our Commitment:
Coco’s Boutique Outlet is a family-owned business built on honesty and trust. We are dedicated to ensuring that every customer is happy and satisfied with their purchase, and we will always prioritize exceptional service.

Thank you for shopping with us with confidence!

Red Purses.jpg

Coco’s Boutique Outlet Money-Back Guarantee

Coco’s Boutique Outlet is not affiliated with any of the brands we sell, but we share the same passion for luxury that you do. That’s why we take great care in sourcing all our items from trusted providers to ensure they are 100% authentic. We take our responsibility seriously, standing firmly behind our policies and dedication to quality. Our goal is to provide you with genuine, luxury items at a more affordable price, always with your satisfaction in mind. To further ensure your confidence, we offer a 30-day warranty on all items. Please review our return policy and money-back guarantee policy at the bottom of our website for more details.

bottom of page